Toluca Mall is a large shopping mall in Silent Hill: Shattered Memories. It is located in the northeast section of Silent Hill, and is parallel to the Silent Hill Town Center from the original Silent Hill.

Harry Mason must pass through the mall in order to get to the house on Simmons Street, where he believes his daughter Cheryl is.

Before being able to enter the mall proper, however, Harry receives a call from Lisa Garland asking him to hurry back to her apartment. Doing so triggers the Ice World taking over the surrounding area, and the mall twists into an icy, nightmarish landscape that Harry must run through. Before escaping the Ice World, Harry must solve a small puzzle involving the mall mascot, Tookie the Toucan.

The mall is presumably abandoned, with most stores being closed and covered. There are two floors, not including the rooftop, and Harry can navigate through certain stores and back corridors to reach the mall exit beside Simmons Street.



Harry inside of Cine-Real

Among the closed stores, there are a number of venues Harry can see or enter.

  • Celebration Time Gift Shop
  • Cine-Real: A small movie theatre. There is only one screening room, but the "movie" promoted changes depending on the player's Psych Profile.
  • New Looks: A hair salon with many photos of hairstyles lining the walls.
  • The Family Pet: An abandoned pet store.
  • Fashion Men: A men's clothing store.
  • Housewife's Bazaar: Unknown, possibly an imports store.
  • Tweedledums: Newborn to infant clothing store.
  • Photographic Memory: A photo development and printing store.
  • Fun & Games Toy Store: A toy and hobby store.
  • Allen Camera: Unknown, likely a camera store.
  • Cafe Noir: A coffeeshop.
  • Pageturners: A bookstore.
  • Chica Bella: A women's clothing and lingerie boutique.
  • Hot Sounds: A music store.
  • Game Play King: A video game store that also sells consoles and offers exchange and game rental.
  • Crystale Watches and Jewelry


v · e · d
Major Characters
Harry Mason - Cheryl Mason - Dahlia Mason - Dr. Kaufmann - Cybil Bennett - Michelle Valdez
Other Characters
Bar Maid - The Stewarts - Mr. Gordon - Lisa Garland - John - James Sunderland - Mira - Greys
Raw Shock - Larval Stalker
Alchemilla Hospital - Alice Darling Memorial Playground - Annie's Bar - The Balkan - Caldecotte Woods - Cat House - Cine-Real - Clear Picture - Diner 52 - Dixon Bridge Control Tower - Dog House - Golden Leaf Warehouse - Good Ol' Days - Green Lion Pawn Shop - Labyrinth - Lakeside Amusement Park - Levin Street - Lighthouse Clinic - Midwich High School - Nightingale Apartments - Orion Hunting Lodge - The Orpheus - Resort Area - Sewers - Simmons Street - Theresa's - Toluca Lake - Toluca Mall - Wonderland Burger
Echo Photos - Flare - Flashlight - Harry's Phone - Real World - Ice World - Memento - Phone Numbers - Psych Profile - Tookie the Toucan - Manifestation - UFO Ending - Sexuality
Keys - Puzzles - Secrets and Unlockables - Soundtrack
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